Client Services Director

Client Services Director

Permanent
Guernsey
Posted 1 week ago

Alexander Daniels Offshore is working with a business based in Guernsey to recruit a Client Services Director.

Responsibilities:

  • Identify and develop solutions and policies to meet the needs of clients with anticipating technical problems when dealing with client issues, seeking expert advice in order to implement agreed changes across the business.
  • Implement agreed strategies by developing project plans to meet objectives in conjunction with the senior management team and ensure their delivery, operational effectiveness and compliance with intended objectives.
  • Encourage growth in productivity and business by working with other members of the senior management team and staff, providing a resource of expert services, support and knowledge, and working with others in the business to develop and implement new products and services to meet client needs to increase revenue.
  • Working with other members of the senior management team, regularly analyse business performance and, where possible, propose and implement agreed remedial action to bring it in line with budget focusing on results-driven performance.
  • Oversee a team(s) within the Trust and Corporate business, ensuring the maintenance of operational compliance with procedures and building and maintaining excellent client relationships with key day to day client principals.
  • Overall responsibility for accomplishment of budgets and targets set up for selected client services teams and influencing the company’s practices in time billing and debtors collection practices.
  • Oversee the management of more complex client relationships, actively becoming involved and supporting Managers where appropriate to ensure the provision of technical expertise and guidance to enable the provision of first-class services to meet client needs.
  • Manage prime relationships with specified major clients in order to ensure the delivery of superior client service either personally or through team members as appropriate.
  • Understand and apply agreed policies and business strategies adopted on the conduct of trust company business, liaising and coordinating client work with other service lines.
  • Serve as an “A” class Signatory for the Firm and Director on Client Company boards as needed in order to meet and maintain appropriate regulatory and corporate governance standards.
  • Lead and manage change initiatives where identified and agreed as action items ensuring that they deliver to time and quality standards.

Skills and Experience:

  • ICSA Professional completed; or ACCA Accountancy Qualification; or High Level Qualification relevant to function;

Job Features

Job CategoryClient Services
Job LevelArray
Job IdAD-GSY-1767
Job TimeFull Time

Key Details

CategoryClient Services
LevelArray
TypePermanent
Ref NumberAD-GSY-1767
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