17 Feb Service Desk Analyst
This is a great opportunity for a Service Desk Analyst to join a leading law firm.
The primary focus of this role is to deliver exceptional technical support to the business globally, for all IT systems, associated infrastructure and security. This role is suited to a candidate who currently works or has experience as part of a technical support team, looking to expand their knowledge and progress further within various areas of IT.
Your primary duties and responsibilities will be to:
- Provide first point of contact technical support for all IT related service requests and incidents via telephone and email. This could be locally in the office or remotely.
- Provide 1st line support and assist with 2nd line support where possible working collectively with senior members of the team and other service areas to resolve issues, eradicating the requirement to escalate issues whilst developing personal knowledge and skills.
- Provision and maintain the desktop suite, inclusive of software deployment and security.
More information about the role is available upon request – contact the team today for further details.