13 Sep Senior Enterprise Support Engineer
We have a great new opportunity available for a Senior Enterprise Support Engineer to join a telecommunications service.
Key duties will include:
- Incident & Problem Management – You will operate as a senior support engineer, leading the identification and resolution of faults across the managed services portfolio, acting as an escalation point within the team.
- Request Fulfilment – You will carry out customer requests for changes to managed devices across the managed services portfolio.
- Operations and Maintenance – You will work closely with the Enterprise Support Manager to help deliver the managed services. Specifically, your experience will enable you to contribute significantly to the incident management, problem management, event management, change management and continual service improvement processes.
- Projects – You will be expected to lead on projects and/or manage projects in line with PMO guidelines.
More information about this role is available upon request – contact the team today for further details.