25 Nov Customer Support Administrator
We have an exciting role for an Customer Support Administrator to join a Financial services company.
• Processing of customer proposals and recommending them in line with company policies and procedures
• Liaising with motor dealers/brokers regarding the outcome / decisions of a proposal that has been submitted for underwriting.
• Processing documents received that need to be paid out
• Adhering to requirements of new dealer procedures along with certain database checks for items that may occur when underwriting
• Operation of our proposal system with clear notes and rational that is to our company standard and audit process and within company and Group policies.
• Assisting with the collection of fees that have accrued on customer accounts.
• Dealing with customer complaints and general queries.
More information about this role is available upon request – contact the team today for further details.