Customer Service Help-Desk Senior Administrator

  • Full Time
  • Permanent
  • Guernsey

AD-GSY-3126

Alexander Daniels Offshore is working with a business based in Guernsey to recruit a Customer Service Help-desk Senior Administrator.

 

Responsibilities:

 

• To receive inbound customer enquiries, responding as necessary within agreed deadlines and ensuring the quality of replies are consistent, comprehensive and accurate
• To help provide cover for support functions, such as the generation of valuations, contribution histories, document scanning and the manning of Reception
• Distribution of daily faxes/post within the office ensuring work is prioritised and actioned as necessary
• To be actively involved as part of the team in maintaining broker and policy holder access to the Service Centre
• Monitor and develop self skills and knowledge to meet current and future business requirements
• To ensure that the line manager is made aware of any developments, training needs or issues, so that appropriate action can be taken

 

Skills and Experience:

 

• Typically GCSE standard with proficiency in English and Maths
• Intermediate computer skills with capabilities in Word and Excel
• Will have basic knowledge of life assurance products
• Good communication skills (both written and oral)
• Customer Focus: able to communicate clearly and in a manner that inspires customer confidence
• Able to work under time pressure
• Motivated and able to work as a part of a team

 

Key Details

 

Category | Administration/Client Services/Customer Services/Sales

Level | Senior

Type | Permanent

Ref Number | AD-GSY-3126



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