Client Case Management Administrator

  • Full Time
  • Permanent
  • Guernsey

AD-GSY-7990

LIVE

We have a great opportunity for a Client Case Management Administrator to join a leading provider of insurance-based wealth solutions.

 

Some of the main responsibilities of this role include:

  • Perform security calls and video calls for certification of document requirements and also as a fraud prevention
  • Proactively support the reinstatement of a plan that has been dormant, ensuring the correct documentation is collected from our customer and monitor the end-to-end conclusion
  • In conjunction with the team, proactively identify other opportunities to enhance customer retention
  • Adhere to current customer service standards, prioritising workload and monitoring outstanding deliverables

 

More information about this role is available upon request – Contact the team today for further details.



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