We have a great opportunity for a Customer Support Officer, working for leading mobile network in the Channel Islands.

Main duties and responsibilities :

• A single point of contact for the customer, providing end to end support in an accurate, professional and timely manner by phone, email, web chat and social media. Giving a first contact resolution on issues/questions for all products (Mobile, Broadband, Home Phone etc.) wherever possible.
• Undertake training to operate all systems in the Contact Support Centre in order to resolve such customer enquiries.
• Embody the company values and make every customer interaction an opportunity to extend and strengthen a customer relationship.
• Record, interrogate and diagnose customer issues/faults for all “General” services, provide information or a first call resolution when possible; to decide upon and implement correct procedures to ensure a solution.
• To take payments and resolve customers normal billing enquiries.

More information about this role is available upon request – contact the team today for further details.